How can I get in contact with you?
We’re here to help: Our customer service is available Monday to Friday from 09:00 to 18:00.
Yes, once your order is shipped, we will provide you with a tracking number to monitor the progress of your delivery. You can also check your order on our tracking Page:- https://thebeyondretrolondon.co.uk/apps/parcelpanel
We are currently experiencing a very high order volume, and shipping time might be longer than usual. We like to over-deliver so to keep it safe we take an average of the following:
- All orders will be dispatched within 1-2 business days, this is also when you will receive your unique track and trace code.
- Shipping will take around 3-14 business days.
At the moment, we only ship within the United Kingdom.
You can return a product for any reason within 30- days guaranteed. No questions asked.
By simply sending us an e-mail on support@thebeyondrettrolondon.co.uk or through the contact form.
Our support team will then guide you through the return process.
Once we received your return, we will send you money back the day the return package arrives.
It may take up to 3-5 business days for the bank to process this.
In some cases we offer cashbacks, to prevent any hassles with returning the products and to compensate for any dissatisfaction.
When the cashback is approved it will be reflected on your bank account within 3-5 business days, you will get an e-mail about this.
All our clothes are based on standard sizing and most of the products come with a tailor made size chart. We strongly recommend getting 1 size bigger to ensure a better fit, as our clothes are tailor adjusted to the body, taking one size up will ensure you will fit in.
Our Shoes & Loafers are true to size, keep in mind that loafers don't have laces, they will have to fit tight. If you are unsure about your size, take one size up for loafers to make sure they will no fit too thight. We recommend going up 0.5 size if you normally have half sizes for a better fit.
To find your perfect size, please check the foot length in CM / INCHES provided. These are 100% accurate with the shoe.
You can contact us through support@thebeyondretrolondon.co.uk or our contact page! We will be happy to assist you.
We have a broad selection of products and to make sure we can offer you fair pricing, we source our fabrics and materials on a global scale as each fabric might be cheaper in a different market.
We accept the following payment options:
- All major credit and debit cards (Visa, Mastercard, American Express, Discover)
- All major Apple Pay and Google Pay
All transactions are processed securely, ensuring your payment information remains protected.